OrderUpdateFailedException: Cache Update Failure: Cannot Update Node Fqn (Doc ID 1145623.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Communications Order and Service Management - Version 6.3.1 and later
Information in this document applies to any platform.
Checked for relevance on 29-Aug-2012

Symptoms

When tried to update the order using automation task getting the following error message:

<Error> <oms.core> <600108> <An OMS Exception has been thrown. Reason: com.mslv.oms.handler.OrderUpdateFailedException: Cache update failure: Cannot update node fqn[/1/root/0/Product_Group/1278526244485/Service_Group/1278526244490] on orderId[1]
com.mslv.oms.handler.OrderUpdateFailedException: Cache update failure: Cannot update node fqn[/1/root/0/Product_Group/1278526244485/Service_Group/1278526244490] on orderId[1]
at com.mslv.oms.handler.order.cache.jboss.JBossOrderCacheManager.a(Unknown Source)
at com.mslv.oms.handler.order.cache.jboss.JBossOrderCacheManager.updateOrder(Unknown Source)
at com.mslv.oms.handler.order.f.a(Unknown Source)
at com.mslv.oms.handler.updateorder.UpdateOrderHandlerEJB.a(Unknown Source)
at com.mslv.oms.handler.updateorder.UpdateOrderHandlerEJB.process(Unknown Source)
...Truncated. see log file for complete stacktrace"

Cause

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