Unable To Save ECRF Page -Checkrdcm_initialization Error

(Doc ID 1150700.1)

Last updated on MAY 29, 2012

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.5.3 and later
Information in this document applies to any platform.

Symptoms

You are trying to enter a discrepancy. However, upon attempting to save, the following error message is thrown:

ERROR MESSAGES:

SavePDF - 760700:An internal error has occurred. Please note the following information and contact your Help Desk..
CheckRdcm_Initialization - 300500: First pass entry cannot be performed on an accessible RDCM.

OCCURRENCE PATTERNS: Happens when the user tries to fix the discrepancy and then save the ecrf. It happens only for this page and patient. There was NO BATCH JOB running when the user was working on this page.

Cause

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