When Browsing Interval Data in Data Manager a Betrieve Error Occurs - PLM0390: Unable to connect to the interval data service, initialization failed: error code 3003012. -{BTE3012}

(Doc ID 1151823.1)

Last updated on AUGUST 03, 2010

Applies to:

LODESTAR EIP - Version: 4.53 and later   [Release: and later ]
LODESTAR EIP - Version: 4.53 and later ]
Information in this document applies to any platform.

Symptoms

In LODESTAR EIP or Data Manager when trying to access interval data, an error occurs:
PLM0440: Interval data not available. Verify interval data source file and CIS Billing Options - Check Options. PLM0390: Unable to connect to the interval data service, initialization failed: error code 3003012. -{BTE3012}

This occurs when the interval data is stored in a Pervasive database (.bte).

Cause

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