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E2B Followup Import Is Not Updating The Original Case ID. (Doc ID 1153893.1)

Last updated on SEPTEMBER 04, 2018

Applies to:

Adverse Event Reporting System - Version: 4.6.1 and later   [Release: 4.6 and later ]
Information in this document applies to any platform.

Symptoms

AERS 4.6.1

Import of an E2B follow-up is not able to find the existing case and instead creates a new case.

Our case number IN-CUSTOMERNAME-010190 (Other case ID IN-CUSTOMERNAME-010190) was created from an E2B import on 16-APR-2010, a recent follow-up simply will not update IN-CUSTOMERNAME-010190 and creates a new case - Why ?


Cause

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In this Document
  Symptoms
  Cause
  Solution

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