E2B Followup Import Is Not Updating The Original Case ID.
(Doc ID 1153893.1)
Last updated on SEPTEMBER 04, 2018
Applies to:Adverse Event Reporting System - Version: 4.6.1
Information in this document applies to any platform.
Import of an E2B follow-up is not able to find the existing case and instead creates a new case.
Our case number IN-CUSTOMERNAME-010190 (Other case ID IN-CUSTOMERNAME-010190) was created from an E2B import on 16-APR-2010, a recent follow-up simply will not update IN-CUSTOMERNAME-010190 and creates a new case - Why ?
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