Primary Note for IStream Publisher (Doc ID 1155603.1)

Last updated on MARCH 26, 2025

Applies to:

Oracle Insurance Istream - Version 3.1 to DNU4.3
Information in this document applies to any platform.

Details

Purpose

This Note is meant to provide users with the most frequently accessed KM Documents for Oracle IStream Publisher product.

Within this document are links to articles outlining frequently asked questions, commonly used "How To" documents, solutions to known issues, and links to other articles that users of IStream Publisher product may find useful.

The information contained in this note is intended for IStream Administrators and System Integrators.

The following list outlines the solutions to some of the more common problems encountered by users.
This is not intended as a fully comprehensive troubleshooting list, but instead as a starting point, highlighting solutions found most useful by current users.
If your particular issue isn't addressed below, please use the "Search Knowledge Base" feature to gain access to a wider range of articles

Useful Documents for working with Oracle IStream Publisher

The following articles contains information on Oracles support polices when using the IStream application.

Document ID	Document Title
971415.1	Lifetime Support Policy: Oracle Applications.
956283.1	Is IStream supported in a Virtual Environment.
1150828.1	Where and how do I download my Oracle software.
1150836.1	Where and how do I download "Patches & Updates" for my Oracle application.
1162647.1	Does IStream support Microsoft Office 2010 ( Office 14).

Articles on Enabling Logs

The following articles are helpful when requesting further assistance from Oracle Global Support.

Document ID	Document Title
953873.1	How do I determine what patch level I have installed.
973376.1	How do I configure the "LogLevel" parameter for the Publisher agents.
987114.1	How do I obtain version (calver.txt) details for my IStream DM install.
952005.1	What is "GenerateProxy" and how do I enable logging for it.
985572.1	How do I enable logging for Publisher's rendering service.

Articles on Upgrading and New Installations

The following articles are frequently accessed by installers when working with the support team.
They cover a number of important topics regarding upgrades, as well as new installations.

Document ID	Document Title
1057086.1	The "OpenJMSAgent" service starts and stops.
1066604.1	The Publisher Windows services will not stay started.
1151854.1	How do I add a user to COM Security (DCOM) to allow my application to launch.
1054493.1	"JPROXY.NO_TEMPO: Temporary folder is missing or folder does not exist."
791137.1	How do I test if the Web Services Interface (WSI) has been configured correctly.
970943.1	What configuration changes need to be made after moving your IBM Websphere MQ server.
956048.1	"Publisher Domain database was not found."
1122720.1	"AXIS error" with the WSI WSDL.
1072197.1	"ORA-12154: TNS: could not resolve the connect identifier specified"

“How To” Articles

This list includes the most commonly accessed "How To" documents requested by administrators.
These articles provide instructions on how to perform a number of tasks and configurations within the product that may not be covered in the standard documentation.

Document ID	Document Title
822574.1	How do I reset the Admin password for the Doc Services Admin Console.
948669.1	How do I get the current state for all components in Publisher.
1151725.1	How do I add another "Domain" to the Publisher Admin Console.
944821.1	How do I clear out Publisher's queues.
1101078.1	How do I configure the Web Services Interface (WSI).
973727.1	How does the "captureLog=" attribute work when enabled in my request.
1062823.1	How do I encrypt a PDF.
1122718.1	How do I stream back my result using the "GetStream" function for the WSI WSDL.
791315.1	How do I embed XML plain-data within a Publisher request.
1082321.1	How do I process requests that will print in order of submission?
985939.1	How do I print a postscript files from the command prompt?

Frequently Asked Questions

The following articles answers the most common questions users have regarding the IStream Publisher application.

Document ID	Document Title
987581.1	Where can I modify the shared location for Publisher.
973330.1	Which Publisher database tables will help me track my requests.
948667.1	Can I automatically resubmit failed requests.
794449.1	Why does Publisher open up so many connections to IBM WebSphere MQ.
1118695.1	Why am I receiving a "19!IInsGenerateDocument.Generate() failed PROXY.ERROR.19 error message.
870176.1	Why does the "IStream PDF Converter" driver not show up after the Publisher install.
880103.1	What are the "Property[NativeSettings]" values for the "Service[RenderingService]" option.
1118682.1	Why am I receiving a "DM.fromXml: Invalid request XML/Character reference "[invalid character]" is an invalid XML character." error message?
1067303.1	How can I adjust the margins in my PDF?
1276608.1	Can I configure the DPI settings for TIFF Images created by Publisher?
1280617.1	What function does the “DLLHost.exe” process serve?

Commonly Accessed Solutions

Document ID	Document Title
1100537.1	"Proxy.Error.21: ... (21!Iinsrepfileaccess.Add() Failed (8004092b)".
856945.1	"MQJMS2002: Failed To Get Message From MQ Queue".
960203.1	My submitted XML request sits in the "submit" queue and does not get processed.
1121954.1	"JPROXY.TRANS: Failed to transfer content of temporary file to the destination ... XH.01:Malformed url..."
1055553.1	"REX.06: Couldn't create destination file (file:///C:\Temp\TEST.pcl), check if user has write permission for destination location. ..."
803177.1	"P2P.65: Conversion from PS to PCL failed ... Ghostscript 8.51: Unrecoverable error ...".
785587.1	Fonts are incorrect or weird characters show up in replacement of quotes in rendered PDF document.
837171.1	"DM.fromXml: Invalid Request Xml/Cvc-Complex-Type ..."
1119440.1	"FD.02/ [FD.03]: Timeout in Service.run(ServiceRequest)" (Publisher 4.2)
1173514.1	"FD.02/ [FD.03]: Timeout in Service.run(ServiceRequest)" (Publisher 4.3)
1073382.1	Barcode font is truncated in PDF document.
1057412.1	"NW.native99: Error in native code: 2!The printer name is invalid/Unable to open printer() ..." .
948813.1	"P2P.66: Conversion from PS to TIFF failed ...Gpl Ghostscript 8.63: Unrecoverable Error ...".
1118847.1	"0x80004005" & "PROXY.ERROR.19 error message is received accompanied by a blank document
1281121.1	Text="NW.Native99: Error In Native Code: 99!Exception: ("R")
818353.1	Publisher is unable to utilize the stacking/ offset feature for a given printer.
1207403.1	My "Tray" pull selections do not work in Publisher