Editing Trouble Codes on Calls and Events
(Doc ID 1157837.1)
Last updated on OCTOBER 21, 2021
Applies to:Oracle Utilities Network Management System - Version 1.10.0 and later
Oracle Network Management for Utilities - DMS - Version 1.10.0 and later
Information in this document applies to any platform.
This FAQ clarifies the functionality and behavior when Trouble Codes are changed.
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In this Document
|Questions and Answers|
|Can changing a Trouble Code on a call also change the event it is assigned to from a non-outage to an outage?|
|What will happen in the process when going from one type to another?|
|Will prediction be made for non-outage to outage?|
|Will the customer count be set to zero if the event is changed from an outage to a non-outage?|
|Are there any rules that the customer count needs to be zero before going to a non-outage type?|
|If a non-outage call is changed to an outage, and the non-outage event no longer has any calls, is it destroyed?|
|If the last outage call on an RDO is changed to a non-outage, does the RDO remain an outage event with no calls?|
|What happens if a user then does an 'Undo Open', which would theoretically change it from an RDO back to a PSO?|
|Our users tend to change the Trouble Type of the job to reflect what the job was, not the individual calls. How can we change the job?|
|Is there an audit trail for trouble code changes?|