Getting Internal Error Message After A While Running Worksheet:ODPM-60042

(Doc ID 1159253.1)

Last updated on APRIL 23, 2013

Applies to:

Oracle Demantra Demand Management - Version 7.3.0 and later
Information in this document applies to any platform.

***Checked for relevance on 23-April-2013***

Symptoms



Getting internal error message after while running worksheet. The message says "Please make note of exact situation and sequence of events, and contact Demantra support"


Java console

2010-04-28 08:34:52,238 EDT [CometThread] WARN tunnel.general :: ODPM-60042: Error while reading from comet
com.demantra.tunnel.ProtocolLevelException: ODPM-10331: Exception on read
at com.demantra.tunnel.client.controller.CometThread.readResult(CometThread.java:572)
at com.demantra.tunnel.client.controller.CometThread.executeComet(CometThread.java:514)
at com.demantra.tunnel.client.controller.CometThread.run(CometThread.java:329)
Caused by: java.io.EOFException
at java.io.ObjectInputStream$BlockDataInputStream.peekByte(Unknown Source)
at java.io.ObjectInputStream.readObject0(Unknown Source)
at java.io.ObjectInputStream.readObject(Unknown Source)
at com.demantra.tunnel.client.controller.CometThread.readResult(CometThread.java:533)
... 2 more
2010-04-28 08:34:52,269 EDT [CometThread] WARN tunnel.general :: ODPM-60042: Error while reading from comet
com.demantra.tunnel.ProtocolLevelException: ODPM-10331: Exception on read
at com.demantra.tunnel.client.controller.CometThread.readResult(CometThread.java:572)
at com.demantra.tunnel.client.controller.CometThread.executeComet(CometThread.java:514)
at com.demantra.tunnel.client.controller.CometThread.run(CometThread.java:329)
Caused by: java.io.EOFException
at java.io.ObjectInputStream$BlockDataInputStream.peekByte(Unknown Source)
at java.io.ObjectInputStream.readObject0(Unknown Source)
at java.io.ObjectInputStream.readObject(Unknown Source)
at com.demantra.tunnel.client.controller.CometThread.readResult(CometThread.java:533)
... 2 more
2010-04-28 08:34:52,285 EDT [CometThread] WARN tunnel.general :: ODPM-60042: Error while reading from comet
com.demantra.tunnel.ProtocolLevelException: ODPM-10331: Exception on read
at com.demantra.tunnel.client.controller.CometThread.readResult(CometThread.java:572)
at com.demantra.tunnel.client.controller.CometThread.executeComet(CometThread.java:514)
at com.demantra.tunnel.client.controller.CometThread.run(CometThread.java:329)
Caused by: java.io.EOFException
at java.io.ObjectInputStream$BlockDataInputStream.peekByte(Unknown Source)
at java.io.ObjectInputStream.readObject0(Unknown Source)
at java.io.ObjectInputStream.readObject(Unknown Source)
at com.demantra.tunnel.client.controller.CometThread.readResult(CometThread.java:533)
... 2 more
2010-04-28 08:34:52,301 EDT [thread applet-com.demantra.partner.client.main.PartnerApplet.class-1] INFO dpweb.general :: ODPM-40690: Worksheets Window Started on Time Zone America/New_York DST on, Locale English

OR

Another symptom would be:

Customer gets the following error message when accessing DP web:

"Unable to open worksheet with id 0.
Please check with the System Administrator.
[object Error]"


### Steps to Reproduce ###
Collaborator workbench - open "DM - Plate Portions

Cause

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