PPS Library not Recognizing User ID

(Doc ID 1160654.1)

Last updated on AUGUST 23, 2016

Applies to:

Oracle Documaker Desktop - Version 10.0.0.0 to 12.0.0
Information in this document applies to any platform.

Goal

We recently created Department specific User IDs for reassigning policies ready for processing out of WIP. The Department ID is greater than 8 characters.  We key the policy and reassign to Department User ID; it then throws the item into "WIP List of Unknown Users"

Solution

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