No Refund When Canceling a Service Backdated
(Doc ID 1163069.1)
Last updated on APRIL 13, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]Information in this document applies to any platform.
Symptoms
Found a refund problem when canceling a service with backdate.
In this case:
Today 07-21-2010: cancel service with backdate: 03-30-2010
Check the refund event
0 PIN_FLD_POID POID [0] 0.0.0.1 /event/billing/product/fee/cycle/cycle_forward_monthly 260557867504497383
It doesn't have BAL_IMPACT, so there is no refund to the customer.
Steps to reproduce:
1. Create an account on 7/21/2010
2. Run Bill Now from Customer Center
3. Run cancel service in testnap, with backdate.
Input flist:
r << XXX 1
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 654891
0 PIN_FLD_DESCR STR [0] " "
0 PIN_FLD_PROGRAM_NAME STR [0] "<NAME>"
0 PIN_FLD_SERVICES ARRAY [0] allocated 20, used 3
1 PIN_FLD_STATUS_FLAGS INT [0] 4
1 PIN_FLD_STATUS ENUM [0] 10103
1 PIN_FLD_POID POID [0] 0.0.0.1 /service/telco/ip 655083
0 PIN_FLD_END_T TSTAMP [0] (1269918000) Tue Mar 30 00:00:00 2010
XXX
xop PCM_OP_CUST_UPDATE_SERVICES 0 1
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |