Unable To Close A Future Dated Service Using Telco Framework

(Doc ID 1165675.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: and later   [Release: 7.3.1 and later ]
Information in this document applies to any platform.


With TCF enabled - a future dated service was created. The service has no service orders, is in inactive status with status flags 0x80000.

When trying to close the service through Customer Center, got the following error:

E Sat Feb 07 18:04:26 2009 xxx cm2:1138 fm_tcf_prov_tcf_prov_info.c:408 1:xxx:cm2:43:1:1300:1266866691:17
   Error : Service provisioning is not complete. Status change is not allowed
   <field num=PIN_FLD_STATUS_FLAGS:1,146 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
   <facility=0 msg_id=0 version=0>

Should not need to activate the service before terminating it.

Steps to Reproduce (With TCF enabled):
1. Create future dated service with Customer Center
2. Attempt to set service status to closed


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