Error: Ora-29278: Smtp Transient Error: 421 Service Not Available Ccg Integra: Alerts Test (Doc ID 1166196.1)

Last updated on MARCH 20, 2017

Applies to:

Oracle Configuration Controls Governor - Version 5.5.1 and later
Information in this document applies to any platform.
***Checked for relevance on 03-04-2014***

Symptoms



On : 5.5.1 version, Install, Migration, Upgrade (installed in 11G)

When attempting to configure email server,
the following error occurs.

ERROR
-----------------------
Error: ORA-29278: SMTP transient error: 421 Service not available ORA-06512: at "SYS.UTL_SMTP", line 20 ORA-06512: at "SYS.UTL_SMTP", line 96 ORA-06512: at "SYS.UTL_SMTP", line 402 ORA-06512: at line 1 ORA-24247: network access denied by access control list (ACL).Possible cause: Please check your Alert settings. If the problem persists, contact Integra Support.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install ccg551 in 11g
2. Administrator > home configuration.
3. Test email

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot receive notifications for any jobs.

Cause

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