Internet Explorer Crashes with Problem Event Name BEX in JVM.DLL Modules When Accessing LSH Lookups (Doc ID 1166843.1)

Last updated on APRIL 01, 2016

Applies to:

Oracle Life Sciences Data Hub - Version 2.1.3.1 and later
Information in this document applies to any platform.

Symptoms

On Oracle Life Sciences Data Hub (LSH) 2.1.3.1 version,
When attempting to launch Lookups from "LSH Setup Admin" navigator,
the following error occurs:

ERROR
-----------------------
"Internet Explorer has stopped working
Problem signature:
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 8.0.6001.18928
Application Timestamp: 4bdfa327
Fault Module Name: jvm.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 41ee217b
Exception Offset: 000bc1f8
Exception Code: c0000005"


STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Login to LSH application (running on top of EBS 11.5.10.2);
2. Select "LSH Setup Admin" from Navigator screen, and click on Lookups link.

Cause

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