Submitting a Cancel Call on a Customer Did Not Cancel Their Active Calls
Last updated on MARCH 29, 2017
Applies to:Oracle Utilities Network Management System - Version 22.214.171.124 and later
Oracle Network Management for Utilities - DMS - Version 126.96.36.199 and later
Information in this document applies to any platform.
Scenario 1 (All):
Why did submitting a Cancel Call on a customer NOT cancel their active calls and instead saved a new call?
Scenario 2 (Web Call Entry only):
Using Web Call Entry, a fuzzy call was submitted then re-loaded by the call ID. An attempt was made to submit a Cancel Call for the fuzzy call however, the expected error dialog 'Not Supported: Fuzzy calls must be canceled via Cancel Event from the Work Agenda' did NOT appear. What occurred was a new call was saved. What caused this to occur?
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