Submitting a Cancel Call on a Customer Did Not Cancel Their Active Calls
(Doc ID 1168685.1)
Last updated on DECEMBER 04, 2019
Applies to:
Oracle Utilities Network Management System - Version 1.7.1.1 and laterOracle Network Management for Utilities - DMS - Version 1.7.1.1 and later
Information in this document applies to any platform.
Goal
Scenario 1 (All):
Why did submitting a Cancel Call on a customer NOT cancel their active calls and instead saved a new call?
Scenario 2 (Web Call Entry only):
Using Web Call Entry, a fuzzy call was submitted then re-loaded by the call ID. An attempt was made to submit a Cancel Call for the fuzzy call however, the expected error dialog 'Not Supported: Fuzzy calls must be canceled via Cancel Event from the Work Agenda' did NOT appear. What occurred was a new call was saved. What caused this to occur?
Solution
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In this Document
| Goal |
| Solution |