Submitting a Cancel Call on a Customer Did Not Cancel Their Active Calls (Doc ID 1168685.1)

Last updated on MARCH 29, 2017

Applies to:

Oracle Utilities Network Management System - Version 1.7.1.1 and later
Oracle Network Management for Utilities - DMS - Version 1.7.1.1 and later
Information in this document applies to any platform.

Goal

Scenario 1 (All):

Why did submitting a Cancel Call on a customer NOT cancel their active calls and instead saved a new call?

Scenario 2 (Web Call Entry only):

Using Web Call Entry, a fuzzy call was submitted then re-loaded by the call ID.   An attempt was made to submit a Cancel Call for the fuzzy call however, the expected error dialog 'Not Supported: Fuzzy calls must be canceled via Cancel Event from the Work Agenda' did NOT appear.  What occurred was a new call was saved.  What caused this to occur?

Solution

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