Trial Billing Picks Up Brand And CSR Accounts Which Generates Error Messages (Doc ID 1169593.1)

Last updated on NOVEMBER 10, 2010

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 and later   [Release: 7.3.1 and later ]
Information in this document applies to any platform.

Symptoms

When running the trial billing as root user, the brand and CSR accounts are picked up for trial billing and that generates the following error messages:

E Thu Mar 25 00:29:59 2010 brmdldr01 cm:20457 pcm.c(54):753 1:XXXXX:pin_trial_bill_accts:20449:-146023536:1123:1266931224:1
Op (PCM_OP_READ_FLDS) send failed in pcm_op
<location=PIN_ERRLOC_CM:3 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_NULL_PTR:39>
<field num=PIN_FLD_POID:7,16 recid=0 reserved=2001 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

E Thu Mar 25 00:29:59 2010 XXXXXX cm:20457 cm_child.c(108):4667 1:brmdldr01:cm:14897:-146973952:1301:1266931224:1
CM output flist: opcode PCM_OP_BILL_MAKE_TRIAL_BILL
# number of field entries allocated 20, used 4
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 105031 0
0 PIN_FLD_BILLINFO_OBJ POID [0] 0.0.0.1 /billinfo 104007 7
0 PIN_FLD_RESULT ENUM [0] 0
0 PIN_FLD_ERR_BUF ERR [0]
<location=PIN_ERRLOC_CM:3 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_NULL_PTR:39>
<field num=PIN_FLD_POID:7,16 recid=0 reserved=2001 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

This is causing issues with problem identification in operations.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms