Audit Revenue Assurance Errors Out When Collections Process Is Creating Bill For Late Fee
(Doc ID 1174171.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 7.4.0]
Information in this document applies to any platform.
As a part of Collections Process Actions, late fee & financial charges are applied to the customer and items billed the very next day, using the "billnow" operation.
Audit Revenue Assurance auditing checks for duplicate bills, using the opcode PCM_OP_PROCESS_AUDIT_POL_CREATE. This opcode checks for duplicate bills using the following four parameters:
In an Multi-threaded application it is possible to have all the above same, which is what happens when we execute pin_collections_process.
Hence, this fails and below is the error message:
duplicate count is 1
E Sun Oct 17 01:00:34 2010 MySystem cm:13943 fm_process_audit_pol_create.c:647 1:MySystem:pin_collections_process:13937:6:3820:1275511652:1
op_process_audit_create duplicate record found
<location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_DUPLICATE:10>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
Expected Results: billnow should not fail.
Actual Result: The billnow operation fails and thus the collections action also fails.
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