Audit Revenue Assurance Errors Out When Collections Process Is Creating Bill For Late Fee (Doc ID 1174171.1)

Last updated on APRIL 24, 2023

Applies to:

Goal

As a part of Collections Process Actions, late fee & financial charges are applied to the customer and items billed the very next day, using the "billnow" operation.

Audit Revenue Assurance auditing checks for duplicate bills, using the opcode PCM_OP_PROCESS_AUDIT_POL_CREATE. This opcode checks for duplicate bills using the following four parameters:

Expected Results: billnow should not fail.

Actual Result: The billnow operation fails and thus the collections action also fails.

Solution

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