CCB - Premise Address Search Using A Wildcard Returns No Records

(Doc ID 1176784.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0 to 2.2.0 - Release: 2.2 to 2.2
Information in this document applies to any platform.

Symptoms

When adding a characteristic of type 'Premise' to a Customer Contact, the wildcard functionality does not appear to work properly in the Premise Search dialog box.

If the following details are specified, no records are returned -
Address: %wellington%
City: perth

Yet if only the following details are specified, a list of addresses is returned that does include an address for 'wellington'.
City: perth

This is not how the search functionality performs elsewhere in the application (eg. Control Central) and indicates there is a problem with either the 'Address' field in the Premise Search dialog box or the wildcard functionality relating to this field.

Cause

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