CCB TIMELINE IN THE ACCOUNT PORTAL CAUSES A SYSTAX ERROR (Doc ID 1177674.1)

Last updated on AUGUST 16, 2010

Applies to:

Oracle Utilities Framework - Version: 2.0.10 to 2.0.10 - Release: 2.0 to 2.0
Oracle Utilities Customer Care and Billing - Version: 2.0.5 to 2.0.5   [Release: 2.0 to 2.0]
Information in this document applies to any platform.

Goal

In a CCB V2.0.5 AIX environment, create a timeline algorithm and zone, using ACCT_ID as the input value, and put this zone in the portal Account Information portal (CI_ACCTINFO).

Open Control Central. Search for a customer, and then click on the account.

 This will navigate to the Account Information page, where the timeline portal should be displayed.

Expected result: the timeline zone should be displayed along with the other zones, and the “Month” and “Year” drop-downs should be the current month and year. The timeline information should also be displayed.

Actual result: a JavaScript error “Object required” is thrown. The timeline zone itself shows only two drop-downs, no data, and the Year drop-down is empty.

The “Month” drop-down probably says January, regardless of what the current month is.

Solution

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