CCB TIMELINE IN THE ACCOUNT PORTAL CAUSES A SYSTAX ERROR
(Doc ID 1177674.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Utilities Framework - Version 2.0.10 to 2.0.10 [Release 2.0]
Oracle Utilities Customer Care and Billing - Version 2.0.5 to 2.0.5 [Release 2.0]
Information in this document applies to any platform.
In a CCB V2.0.5 AIX environment, create a timeline algorithm and zone, using ACCT_ID as the input value, and put this zone in the portal Account Information portal (CI_ACCTINFO).
Open Control Central. Search for a customer, and then click on the account.
This will navigate to the Account Information page, where the timeline portal should be displayed.
Expected result: the timeline zone should be displayed along with the other zones, and the “Month” and “Year” drop-downs should be the current month and year. The timeline information should also be displayed.
The “Month” drop-down probably says January, regardless of what the current month is.
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