Unable To Display Cancelled Products In Customer Center (Doc ID 1189173.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.3.1.0.1 [Release 7.3.1]
Linux x86-64
Checked for relevance on 22-Feb-2013

Symptoms

Unable to display Canceled products in Customer Center

Steps to re-produce :
1) Cancel any existing product
2) open customize plan table and check the box Cancelled products
3) click ok and exit the box
4) Now we don't see the canceled product in the customer center.



The following stack-trace can be seen from the log-file:

  =====================
  Received Signal 11
  #0  0xffffe410 in __kernel_vsyscall ()
  #1  0x005a7f13 in __waitpid_nocancel () from /lib/tls/libc.so.6
  #2  0x005517b9 in do_system () from /lib/tls/libc.so.6
  #3  0xf74c098d in system () from /lib/tls/libpthread.so.0
  #4  0xf7e357ea in printExceptionReport ()
  #5  0xf7e2e3e2 in sigsegv_handler ()
  #6  <signal handler called>
  #7  0xf7efb7a7 in pin_poid_is_null ()
  #8  0xe461c986 in void_poidcmp ()
  #9  0xe461cac3 in compare_search_table_entry ()
  #10 0x00546a6a in msort_with_tmp () from /lib/tls/libc.so.6
  #11 0x00546a3b in msort_with_tmp () from /lib/tls/libc.so.6
  #12 0x00546a1d in msort_with_tmp () from /lib/tls/libc.so.6
  #13 0x00546a1d in msort_with_tmp () from /lib/tls/libc.so.6
  #14 0x00546cdc in qsort () from /lib/tls/libc.so.6
  #15 0xe4618da6 in fm_subs_rap_search_and_add_elem_events ()
  #16 0xe4617dc1 in fm_subs_rap_event_search ()
  #17 0xe4616ee7 in fm_subs_rap_form_tree ()
  #18 0xe4616ca3 in op_subscription_read_acct_products ()
  #19 0xf7e294b6 in cm_custom_ex ()
  #20 0xf7e2899e in cm_custom ()
  #21 0xf7e26cfb in cm_child ()
  #22 0xf7e35160 in mainThread ()
  #23 0x0804878e in main ()


Cause

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