Opening Attachments Fails With Error ''The Preferred File Server <File Server URL> For User XXX is Down. Please Contact The System Administrator'' (Doc ID 1194135.1)

Last updated on AUGUST 18, 2015

Applies to:

Oracle Agile PLM Framework - Version 9.3.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 05-Apr-2012***


Symptoms

When attempting to download attachments, the following error occurs.

ERROR
-----------------------
"The preferred file server:http://xxxxx:8080/Filemgr/AttachmentServlet for user: power.user is down. Please contact the system administrator"

STEPS
-----------------------
1. Log into Web Client
2. Go to the Attachments tab of an object
3. Try to open the Attachment there

Cause

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