'An Unexpected Error Has Occurred' When Running the Where Used Search or Report on a Particular Part
Last updated on AUGUST 22, 2017
Applies to:
Oracle Agile PLM Framework - Version 9.3.0.0 to 9.3.2.0 [Release 9.3]Information in this document applies to any platform.
Symptoms
When attempting to run the Where used report for item xxx, the following error occurs.
ERROR: An unexpected error has occurred. Please contact your system administrator.
Able to run where used report for other parts;
Able to open Where used tab from this part xxx.
Error in log file:
<WhereUsedRpt:ERROR> Exception in handleItem: java.lang.NullPointerException java.lang.NullPointerException java.lang.NullPointerException at com.agile.pc.cmserver.base.CMDiscover.containAttribute(CMDiscover.java:114) at com.agile.pc.cmserver.base.CMDiscover.getAttDiscoverObject(CMDiscover.java:125) at com.agile.pc.cmserver.base.CMDiscover.appendAttValue(CMDiscover.java:85) at com.agile.cs.query.QueryCacheResult.executeWhereUsed(QueryCacheResult.java:1982) at com.agile.cs.query.QueryServiceResult.marshalTable(QueryServiceResult.java:581) at com.agile.cs.query.QueryService.marshalTable(QueryService.java:465) at com.agile.cs.query.QuerySessionBean.executeQuery(QuerySessionBean.java:331) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585)
Cause
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