'An Unexpected Error Has Occurred' When Running the Where Used Search or Report on a Particular Part

(Doc ID 1194513.1)

Last updated on AUGUST 22, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.0.0 to 9.3.2.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

When attempting to run the Where used report for item xxx, the following error occurs.

ERROR: An unexpected error has occurred. Please contact your system administrator.

Able to run where used report for other parts;
Able to open Where used tab from this part xxx.

Error in log file:

<WhereUsedRpt:ERROR> Exception in handleItem:
java.lang.NullPointerException
java.lang.NullPointerException
java.lang.NullPointerException
at com.agile.pc.cmserver.base.CMDiscover.containAttribute(CMDiscover.java:114)
at com.agile.pc.cmserver.base.CMDiscover.getAttDiscoverObject(CMDiscover.java:125)
at com.agile.pc.cmserver.base.CMDiscover.appendAttValue(CMDiscover.java:85)
at com.agile.cs.query.QueryCacheResult.executeWhereUsed(QueryCacheResult.java:1982)
at com.agile.cs.query.QueryServiceResult.marshalTable(QueryServiceResult.java:581)
at com.agile.cs.query.QueryService.marshalTable(QueryService.java:465)
at com.agile.cs.query.QuerySessionBean.executeQuery(QuerySessionBean.java:331)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)

Cause

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