Preferred File Manager Is Down After Installing SSL Certificate

(Doc ID 1205874.1)

Last updated on JANUARY 04, 2016

Applies to:

Oracle Agile PLM Framework - Version 9.2.2.4 and later
Information in this document applies to any platform.
*** Checked for relevance on 04-Jan-2016 ***

Symptoms

File Manager IFS is down
Users cannot upload and download files from the file manager.

Error:
The preferred file server : https://plmfm.xxxxx.com:8443/Filemgr/AttachmentServlet for user : <username> is down. Please contact the system administrator.

AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
faultSubcode:
faultString: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
faultActor:
faultNode:
faultDetail:
{http://xml.apache.org/axis/}stackTrace:javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Alerts.java:150)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1476)
at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Handshaker.java:174)
at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Handshaker.java:168)

-- Expected Behavior
User should be able to upload and download files.

Cause

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