My "Tray" pull selections do not work in Publisher (Doc ID 1207403.1)

Last updated on AUGUST 12, 2015

Applies to:

Oracle Insurance Istream - Version DNU4.2 and later
Information in this document applies to any platform.

Symptoms

A document that is manually printed on the worker from Word with the paper source selection specified or Tray pulls works as expected. However, when that same document is sent to the printer using a Publisher request; the Tray pulls are incorrect.
In this situation, the Tray pulls are controlled by section breaks and by selecting the correct paper source (Tray) in Word. The paper source is located in Word under "Page Setup" -> "Paper" tab, "Paper source" section.

Cause

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