Email and Inbox Notifications Are Not Working in WebLogic Clustered Environment Due to Missing JMS Server Target, JMS Log Shows, "Exception occured while sending message to queue:com.agile.notification.email.queue" (Doc ID 1210586.1)

Last updated on JULY 14, 2015

Applies to:

Oracle Agile PLM Framework - Version 9.2.2.4 and later
Oracle Agile Product Collaboration - Version 9.2.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to send an Inbox or Email Notifications, the following error occurs:

Error Message in JMS Log:

[17 Sep 2010 20:28:54, EDT] [ERROR] [ <JMS Message Sender> Exception occured while sending message to queue:com.agile.notification.email.queue Reason : While trying to lookup 'com.agile.notification.email.queue' didn't find subcontext 'notification'. Resolved 'com.agile']
[17 Sep 2010 20:28:54, EDT] [ERROR] [ <JMS Message Sender> Exception occured while sending message to topic: sync_topic Reason : Unable to resolve 'sync_topic'. Resolved '']

Error in std.err file:

javax.naming.NameNotFoundException: While trying to lookup 'com.agile.notification.email.queue' didn't find subcontext 'notification'. Resolved 'com.agile'; remaining name 'notification/email/queue'
at weblogic.jndi.internal.BasicNamingNode.newNameNotFoundException(BasicNamingNode.java:1139)
at weblogic.jndi.internal.BasicNamingNode.lookupHere(BasicNamingNode.java:247)
at weblogic.jndi.internal.ServerNamingNode.lookupHere(ServerNamingNode.java:182)
at weblogic.jndi.internal.BasicNamingNode.lookup(BasicNamingNode.java:206)
[...]


Workflow notifications, as well a Send action notifications are affected.

The issue can be reproduced at will with the following steps:


1. In Java Client Admin, Open Part Send Notification template | Configure to send both EMail & Inbox Notification
2. Open a Part Object | Send it to a User | Wait till Notification Wait time completes
3. Observe that Users did not receive any Email or Inbox Notification

Cause

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