Login to New RPM 13.1 Environment Fails With "Error Accessing LDAP Directory Server to Perform a Find User Operation"

(Doc ID 1210953.1)

Last updated on OCTOBER 09, 2017

Applies to:

Oracle Retail Price Management - Version 13.1 and later
Information in this document applies to any platform.
Checked for relevance on 12-July-2013
Checked for relevance on 6 - May - 2016
Checked for relevance on 09-Oct-2017

Symptoms

When trying to log in into newly installed Retail Price Management (RPM) 13.1 environment, after providing login and password, the following error is received:

Caused by: oracle.oc4j.rmi.OracleRemoteException: com.retek.platform.exception.RetekUnknownSystemException: com.retek.platform.exception.RetekUnknownSystemException: Error executing service call: Error accessing LDAP directory server to perform a find user operation: URL:ldap://retekdemo:389 User Name:user1
exception id: 1284151061671 http://method=com.retek.rsm.app.security.service.SecurityService.login, params=com.retek.platform.service.ClientContextjava.lang.Stringcom.retek.rsm.app.security.service.EncryptedTextVocom.retek.platform.app.security.service.Applicationcom.retek.rsm.app.security.service.PublicKeyEncryptionStrategyVo; nested exception is:
com.retek.platform.exception.RetekUnknownSystemException: com.retek.platform.exception.RetekUnknownSystemException: Error executing service call: Error accessing LDAP directory server to perform a find user operation: URL:ldap://retekdemo:389 User Name:user1

Changes

 

Cause

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