My Oracle Support Banner

CCB Account Timeline Zone Only Displays Cases in 'New' or 'Complete' Status (Doc ID 1224563.1)

Last updated on MARCH 27, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0.0.0 to 2.2.0.0.0 [Release 2.2]
Information in this document applies to any platform.

Symptoms

The Account Timeline Zone on Control Central only appears to display Cases that are new or complete. Cases that have been transitioned to any other status do not seem to be shown.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.