CCB Account Timeline Zone Only Displays Cases in 'New' or 'Complete' Status
(Doc ID 1224563.1)
Last updated on MARCH 27, 2019
Applies to:Oracle Utilities Customer Care and Billing - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 2.2]
Information in this document applies to any platform.
The Account Timeline Zone on Control Central only appears to display Cases that are new or complete. Cases that have been transitioned to any other status do not seem to be shown.
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