CCB Account Timeline Zone Only Displays Cases in 'New' or 'Complete' Status

(Doc ID 1224563.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0 to 2.2.0 - Release: 2.2 to 2.2
Information in this document applies to any platform.

Symptoms

The Account Timeline Zone on Control Central only appears to display Cases that are new or complete. Cases that have been transitioned to any other status do not seem to be shown.

Cause

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