Incorrect Proration Of Quantity-Based Products Upon Termination (Doc ID 1224808.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.3.1.0.1 [Release 7.3.1]
Information in this document applies to any platform.
***Checked for relevance on 13-Jun-2012***

Symptoms

Partial termination of a quantity-based product causes an additional monthly forward charge in the subsequent month's bill.

Scenario:

  1. TEN units of product "A" had been purchased with the scaled amount of 5.00 on Jan 18 2011. The total amount that should be paid monthly is RM50.

  2. Time is forwarded to Feb 16 2011

  3. Bill B1-65 is generated on Feb 16 2011 (total billed amount is RM96.77).

  4. This amount is made up of:
    • pro-rated subscription fee for Jan 18 - Feb 16 (RM46.77)
    • forward charging for Feb 16 - Mar 16 (RM50.00)

  5. Bill B1-66 is being generated on Mar 16 2011 (total billed amount is RM50.00)

  6. 2 units of product (RM10) is being terminated on April 5 2011. The pro-rated amount to be returned for the cancelled products (between Apr 5 - Apr 16) is -RM3.55

  7. Bill B1-67 is generated on April 16 2011 (total billed amount is RM54.19)

  8. This amount is made up of:
    • pro-rated returned subscription fee for cancelled products (-RM3.55)
    • forward charging for Apr 16 - May 16 for EIGHT products left (RM40.00)
    • pro-rated subscription fee for Apr 5 - Apr 16 for EIGHT products (RM14.19)

  9. The EXPECTED result should be a total billed amount of RM 36.45; which is:
    • pro-rated returned subscription fee for cancelled products (-RM3.55)
    • forward charging for Apr 16 - May 16 for EIGHT products left (RM40.00)

  10. Bill B1-68 is generated on May 16 2011 (total billed amount is RM40.00)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms