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Troubleshooting Guide for "NACK=XXXX" Error Codes Found in EDRs Generated by Voucher Wallet Servers (VWS) (Doc ID 1226163.1)

Last updated on AUGUST 05, 2022

Applies to:

Oracle Communications Network Charging and Control - Version 2.2.0 and later
Oracle Solaris on SPARC (64-bit)


The Voucher Wallet Servers' (VWS - sometimes referred to by the legacy term Universal Billing Engine (UBE)) produces Event Date Records (EDR) for voucher, rating and account change transactions.  This document describes troubleshooting procedures that may be used when the VWS EDR contains a field with the error tag NACK=XXXX (where XXXX is the error code given for a Negative Acknowledgement [NACK]) and in some cases the probable causes for such errors.

Example of VWS EDR Containing a NACK Tag:

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 For the Avoidance of Doubt
 NACK Codes Description and Probable Cause Index
 Common Procedures
 a) How to Determine Which VWS Contains the Relevant Subscriber Data
 b) How to Determine which Network Interface Card Device to Snoop
 c) How to Determine the Number of Concurrent Billing Reservations that an Account Currently has in Progress
 d) How to Determine the Validity of a Billing Reservation
 e) How to Determine the CCS MFile Used to Rate a Billing Transaction
 Probable Cause of EDR NACK Codes and Troubleshooting Procedures
 (1) INSF - Insufficient Funds
 (2) CRIS - Calling or called number restricted
 (3) INVD - Invalid parameter entered
 (4) NACC - Unable to get Account Product Type
 (5) NBTY - Unable to get Balance Type
 (7) NRAT - No rate information
 (10) NTAR – No Tariff Plan Selector Entry
 (11) WDIS - Wallet disabled
 (15) TMNY - Too many concurrent users
 (19) NENA - Named event not allowed for this product type
 (23) AVOU - Voucher not found
 (24) VARD - Voucher already redeemed
 (25) VFRZ - Voucher frozen

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