Troubleshooting Guide for "NACK=XXXX" Error Codes Found in EDRs Generated by Voucher Wallet Servers (VWS)
(Doc ID 1226163.1)
Last updated on NOVEMBER 13, 2023
Applies to:
Oracle Communications Network Charging and Control - Version 2.2.0 and later Oracle Solaris on SPARC (64-bit)
Purpose
The Voucher Wallet Servers' (VWS - sometimes referred to by the legacy term Universal Billing Engine (UBE)) produces Event Date Records (EDR) for voucher, rating and account change transactions. This document describes troubleshooting procedures that may be used when the VWS EDR contains a field with the error tag NACK=XXXX (where XXXX is the error code given for a Negative Acknowledgement [NACK]) and in some cases the probable causes for such errors.
Example of VWS EDR Containing a NACK Tag:
Troubleshooting Steps
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