All users unable to log into RDC, get the message: "Error in your account setup. Please contact your helpdesk".

(Doc ID 1226663.1)

Last updated on OCTOBER 11, 2010

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.5.3 to 4.5.3 - Release: 4.5 to 4.5
Information in this document applies to any platform.

Symptoms

All users are unable to log into RDC and get the error message:

 

'Error in your account setup. Please contact your helpdesk'.

Cause

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