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All users unable to log into RDC, get the message: "Error in your account setup. Please contact your helpdesk". (Doc ID 1226663.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.5.3 to 4.5.3 [Release 4.5.3]
Information in this document applies to any platform.

Symptoms

All users are unable to log into RDC and get the error message:

 

'Error in your account setup. Please contact your helpdesk'.

Cause

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In this Document
Symptoms
Cause
Solution

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