Orders Are Not Processed in ORS Or In An Integrated MWM/ORS System Due to Incorrect POSTBOX_ID Sequence Cache Parameter (Doc ID 1231203.1)

Last updated on JULY 01, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version 1.5.0 and later
Oracle Real-Time Scheduler - Version 4.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Updates are not processing between Oracle Utilities Mobile Workforce Management (MWM) and Oracle Enterprise Real Time Scheduling (ORS).  The two systems are not communicating correctly and orders between the integrated systems are becoming out of sync.

In this case, the messages appear to be successfully making it into the ORS web services (i.e. the rts_ws updates the database), but the ORS Resource Manager gateway (rmgw) is not picking them up for processing and does not update the planner.

Cause

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