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Invoicing Error PIN_ERR_STEP_SEARCH (Doc ID 1233945.1)

Last updated on MARCH 11, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Invoice process stopped working in production, with the error message PIN_ERR_STEP_SEARCH.

CM pinlog reports:

E Thu Oct 7 04:52:01 2010 <HOSTNAME> cm:9974 fm_inv_decode_invoice_data.c:778 1:<HOSTNAME>:pin_inv_accts:9972:2:953:1286445116:1
  fm_inv_decode_add_field_to_flist error: invalid type
  <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_BAD_TYPE:9>
  <field num=PIN_FLD_FIELD_TYPE:1,509 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
  <facility=0 msg_id=0 version=0>
...
...
...
E Thu Oct  7 04:52:19 2010  <HOSTNAME> cm:9974  fm_inv_make_invoice.c:4387 1:<HOSTNAME>:pin_inv_accts:9972:2:953:1286445139:2
  op_inv_make_invoice_stdobjects_billinfo: bad rflds for poid billinfo
  <location=PIN_ERRLOC_DM:4 class=UNKNOWN:0 errno=PIN_ERR_STEP_SEARCH:60>
  <field num=0:0,0 recid=0 reserved=2 reserved2=0 time(sec:usec)=0:0>
  <facility=0 msg_id=0 version=0>
E Thu Oct  7 04:52:19 2010  <HOSTNAME> cm:9974  fm_inv_make_invoice.c:1260 1:<HOSTNAME>:pin_inv_accts:9972:2:953:1286445139:2
  Error in fm_inv_make_invoice
  <location=PIN_ERRLOC_DM:4 class=UNKNOWN:0 errno=PIN_ERR_STEP_SEARCH:60>
  <field num=0:0,0 recid=0 reserved=2 reserved2=0 time(sec:usec)=0:0>
  <facility=0 msg_id=0 version=0>
E Thu Oct  7 04:52:19 2010  <HOSTNAME> cm:9974  fm_inv_make_invoice.c:580 1:<HOSTNAME>:pin_inv_accts:9972:2:953:1286445139:2
  fm_inv_make_invoice:  Error after stdobjects
  <location=PIN_ERRLOC_DM:4 class=UNKNOWN:0 errno=PIN_ERR_STEP_SEARCH:60>
  <field num=0:0,0 recid=0 reserved=2 reserved2=0 time(sec:usec)=0:0>
  <facility=0 msg_id=0 version=0>


While dm.pinlog reports:

E Thu Oct  7 04:52:19 2010  <HOSTNAME> dm:5492  dm_if_oracle.c(113):4112 1:<HOSTNAME>:pin_inv_accts:9972:2:953:1286445139:2
   DMb step sanity check: trying op #4, step_search = 0x1
E Thu Oct  7 04:52:19 2010  <HOSTNAME> dm:5492  dm_back.c(26):1401 1:<HOSTNAME>:pin_inv_accts:9972:2:953:1286445139:2
   DMbe #37: process_op: op 4, err 60

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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