Invoicing Error PIN_ERR_STEP_SEARCH

(Doc ID 1233945.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
checked for currency, 15-Jun-2012
***Checked for relevance on 18-Dec-2013***

Symptoms

Invoice process stopped working in production, with the error message PIN_ERR_STEP_SEARCH.

CM pinlog reports:

E Thu Oct 7 04:52:01 2010 bri cm:9974 fm_inv_decode_invoice_data.c:778 1:bri:pin_inv_accts:9972:2:953:1286445116:1
fm_inv_decode_add_field_to_flist error: invalid type
<location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_BAD_TYPE:9>
<field num=PIN_FLD_FIELD_TYPE:1,509 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

[ . . . ]

E Thu Oct  7 04:52:19 2010  bri  cm:9974  fm_inv_make_invoice.c:4387 1:bri:pin_inv_accts:9972:2:953:1286445139:2
op_inv_make_invoice_stdobjects_billinfo: bad rflds for poid billinfo
<location=PIN_ERRLOC_DM:4 class=UNKNOWN:0 errno=PIN_ERR_STEP_SEARCH:60>
<field num=0:0,0 recid=0 reserved=2 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Thu Oct  7 04:52:19 2010  bri  cm:9974  fm_inv_make_invoice.c:1260 1:bri:pin_inv_accts:9972:2:953:1286445139:2
Error in fm_inv_make_invoice
<location=PIN_ERRLOC_DM:4 class=UNKNOWN:0 errno=PIN_ERR_STEP_SEARCH:60>
<field num=0:0,0 recid=0 reserved=2 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Thu Oct  7 04:52:19 2010  bri  cm:9974  fm_inv_make_invoice.c:580 1:bri:pin_inv_accts:9972:2:953:1286445139:2
fm_inv_make_invoice:  Error after stdobjects
<location=PIN_ERRLOC_DM:4 class=UNKNOWN:0 errno=PIN_ERR_STEP_SEARCH:60>
<field num=0:0,0 recid=0 reserved=2 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>


While dm.pinlog reports:

E Thu Oct  7 04:52:19 2010  bri  dm:5492  dm_if_oracle.c(113):4112 1:bri:pin_inv_accts:9972:2:953:1286445139:2
DMb step sanity check: trying op #4, step_search = 0x1
E Thu Oct  7 04:52:19 2010  bri  dm:5492  dm_back.c(26):1401 1:bri:pin_inv_accts:9972:2:953:1286445139:2
DMbe #37: process_op: op 4, err 60

Cause

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