Unexpected Call Flow Alarm: "WARNING: Unexpected call flow. Aborting when there is an outstanding Apply Charging request. Reason DIALOG_CLOSE." (Doc ID 1239225.1)

Last updated on MAY 05, 2017

Applies to:

Oracle Communications Network Charging and Control - Version 4.3.0 and later
Information in this document applies to any platform.

Symptoms

From monitoring logs, the slee_acs process intermittently reports the following warning:

Aug 23 22:26:12 UAS01 slee_acs: [ID 953149 user.warning] slee_acs(14027) WARNING: Unexpected call flow. Aborting when there is an outstanding Apply Charging request. Reason DIALOG_CLOSE. Call 278618799. Origin Address GT: XXXXXXXXXX SSN: 146. Calling Party Number XXXXXXXXXX. Called Party Number XXXXXXXXX. Last AC Time 600 ds


This means that the SLEE dialog has been unexpectedly torn down after an Apply Charging (ACH) had been sent to the network.  It is expected an Apply Charging Report (ACR) be returned in response to an ACH when either the calling or called party has ended the call, or if the granted time in the ACH has been exhausted.

Cause

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