Signoff Duration Report is Blank and/or Errors When Opening PDF, "Adobe Reader could not open" 'reportname.pdf' "because it is either not a supported file type or because the file has been damaged"

(Doc ID 1243034.1)

Last updated on MARCH 22, 2018

Applies to:

Oracle Agile PLM Framework - Version to [Release 9.3]
Information in this document applies to any platform.
*** Checked for relevance on 17-Jun-2013 ***
*** Checked for relevance on 24-Jan-2016 ***


User Signoff Duration_Report shows no data in the Excel output and errors on PDF type when trying to open

Adobe Reader could not open 'User_Signoff_Duration_Report(11).pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

Other reports output data to the Excel file and do not error on trying to open PDF output

1. Launched the User Signoff Duration_Report

2. Searched all changes with Approver xxxx

3. Copy/Paste results

4. Set user Signoff Duration 0


Checked Include Historical Statuses

Users: xxxx
User Role: Approver
User Signoff Action: All

6. Finished to run report


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