Signoff Duration Report is Blank and/or Errors When Opening PDF, "Adobe Reader could not open" 'reportname.pdf' "because it is either not a supported file type or because the file has been damaged" (Doc ID 1243034.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Agile PLM Framework - Version 9.3.0.1 to 9.3.1.0 [Release 9.3]
Information in this document applies to any platform.
*** Checked for relevance on 17-Jun-2013 ***
*** Checked for relevance on 24-Jan-2016 ***

Symptoms

User Signoff Duration_Report shows no data in the Excel output and errors on PDF type when trying to open

ERROR
-------------
Adobe Reader could not open 'User_Signoff_Duration_Report(11).pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

WHAT IS WORKING
-------------------------------
Other reports output data to the Excel file and do not error on trying to open PDF output

STEPS
-------------------
1. Launched the User Signoff Duration_Report

2. Searched all changes with Approver xxxx

3. Copy/Paste results

4. Set user Signoff Duration 0

5. Change Status: $STATUSTYPE.REVIEW | $STATUSTYPE.RELEASED, $CURRENTSTATUS

Checked Include Historical Statuses

Users: xxxx
User Role: Approver
User Signoff Action: All

6. Finished to run report

Cause

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