GRCM 7.8 Character Set Mismatch Error Opening Business Processes (Doc ID 1252627.1)

Last updated on MAY 05, 2015

Applies to:

Oracle Governance, Risk and Compliance Manager - Version 7.8 and later
Information in this document applies to any platform.
***Checked for relevance on 10-Jan-2013***

Symptoms

Installed Oracle GRCM 7.8 with patchsets 1 through 11.

This error happens when opening any of the Business Processes:

Application Error
An error has occurred, please try again. If the error continues please contact your system administrator.



The Event Viewer application log has this error:

Oracle GRC Manager Exception
ORA-12704: character set mismatch
{
}

Changes

New installation of GRCM 7.8 with Patchsets 1 thru 13 installed.  GRCI is also installed on same system.

Cause

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