Unallocated Adjustments And Payments of Collection Process (Doc ID 1253535.1)

Last updated on JULY 14, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 20-JAN-2015***

Symptoms

The collection process was not considering the unallocated adjustments and payments.

1) Created an account on 1st Sep
2) Billed it on 1st Oct .  
    Now the due amount is $1500 and the due date is 31st Oct
3) Set the Entry and Exit criteria in to Collections as $200.
    Do not Run the collections Process now.
4) Make an Adjustment of $1400
5) Now run the Collections process only after Applying the Adjustments.

Here in this scenario, the account should not go into collections, but it actually did.

 

Cause

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