Last updated on JULY 14, 2017
Applies to:Oracle Communications Billing and Revenue Management - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
***Checked for relevance on 20-JAN-2015***
The collection process was not considering the unallocated adjustments and payments.
1) Created an account on 1st Sep
2) Billed it on 1st Oct .
Now the due amount is $1500 and the due date is 31st Oct
3) Set the Entry and Exit criteria in to Collections as $200.
Do not Run the collections Process now.
4) Make an Adjustment of $1400
5) Now run the Collections process only after Applying the Adjustments.
Here in this scenario, the account should not go into collections, but it actually did.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms