Order Info Data Disappears When Creating A New PSR. Error 'Required value missing for Order Activity

(Doc ID 1253634.1)

Last updated on MAY 10, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 and later   [Release: 6.0.15 and later ]
Information in this document applies to any platform.

Symptoms


When creating a new PSR on some accounts, you get an error that says 'Required value missing for Order Activity. Please enter a value.' You get this error even after you have entered the necessary values for the order. The values then disappear forcing you to enter them again.

Cause

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