EGRC 8.6.x: Pop-Up Message: 'FRM-40735: ON-UPDATE Trigger Raised Unhandled Exception ORA-29540' When Clicking Initiate Conflict Analysis Button on Activate Responsibilities Screen Or Running GRCC Poll Program (Doc ID 1261605.1)

Last updated on NOVEMBER 21, 2016

Applies to:

Oracle Application Access Controls Governor - Version 8.6 and later
Information in this document applies to any platform.
***Checked for relevance on 29-MAY-2013***

Symptoms

On : 8.6.x PEA patch version, Application Access Controls Governor

In Oracle Application Access Controls Governor (AACG), models and controls define conflicts among duties that can be assigned in a company’s applications, and identify users who have access to those conflicting duties.
AACG can also implement “preventive analysis” — it can evaluate controls as duties are assigned to users of the company’s applications, preventing them from gaining risky access.

After Installing/Upgrading PEA, In User form when clicking on Initiate Conflict Analysis button on Activate Responsibilities screen gives the following error:

ERROR
-----------------------
FRM-40735: ON-UPDATE trigger raised unhandled exception ORA-29540


OR running GRCC User Provisioning Approval Poll concurrent program or GRCC User Provisioning Request Recovery concurrent program fails with Error in log:

ERROR
-----------------------

ORACLE error 29540 in FDPSTP

Cause: FDPSTP failed due to ORA-29540: class com/oracle/grcc/pea/ebs/OEBSRequestHandler does not exist
ORA-06512: at "APPS.GRCC_PROVDB_PKG", line 47
ORA-06512: at "APPS.GRCC_PROVDB_PKG", line 26
ORA-06512: at line 1


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login in EBS where PEA was installed.
2. In User form, click on Actions > Activate Responsibilities
3. Remove end date on a responsibility and click on Initiate Conflict Analysis button.
4. Pop-up Message with Error shows up.
5. In GRC Controls Responsibility , submit program GRCC User Provisioning Approval Poll or User Provisioning Request Recovery and view the logs.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use user provisioning functionality.

 

Cause

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