Unable to Display EDR Information in the SMS Screens (Doc ID 1261888.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Communications Network Charging and Control - Version: 4.3.0 and later   [Release: 4.3 and later ]
Information in this document applies to any platform.

Symptoms

Viewing Event Detail Record (EDR) details using the Service Management System (SMS) screens does not work after an upgrade.

A java exception is displayed if the java console is visible/enabled:

Found EDR Type config: Regular Call
Creating Currency Control
Checking for configured EDR tags to show even if not in db
Exception occurred during event dispatching:
java.lang.NullPointerException
at com.eservglobal.ccs.cdr.CDRViewerDetails.<init>(CDRViewerDetails.java:112)
at com.eservglobal.ccs.CdrViewer.showDetails(CdrViewer.java:988)
at com.eservglobal.ccs.CdrViewer.access$200(CdrViewer.java:108)
at com.eservglobal.ccs.CdrViewer$6.mousePressed(CdrViewer.java:592)
at java.awt.AWTEventMulticaster.mousePressed(Unknown Source)

Note:  See note 452853.1 for information on viewing the java console


Changes

Upgrading ccsSms to patch 105558

Cause

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