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Unable to Copy 'In Service' Parent Service Item to Multiple PSR Orders Using the API (importNGNPSR, importPSR_v3, createOrderByValueRequest) (Doc ID 1262296.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.

Symptoms

The following error message is thrown while attempting to import a PSR order using the API (importNGNPSR, importPSR_v3, createOrderByValueRequest) where the parent service item is already 'In Service' and its child service item in a 'Pending' status exist on another open order.

STEPS TO RECREATE PROBLEM

 
1. Import PSR order number 1 with parent service item and place it In Service 
 |-(O) Global 
    | 
    |---- MPLS IP Service - IP VPN - New 

 
2. Import PSR order number 2 that copies over the parent service item and creates a new child item which will be in a 'Pending' status
 |-(O) Global 
    | 
    |---- MPLS IP Service - IP VPN - Change 
       | 
       |---- MPLS End User Location - New 

 
3. Import PSR order number 3 with just the parent service item or the parent with an additional new child service item and the API fails with the following:

 
ERROR

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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