Unable to Copy 'In Service' Parent Service Item to Multiple PSR Orders Using the API (importNGNPSR, importPSR_v3, createOrderByValueRequest)
(Doc ID 1262296.1)
Last updated on FEBRUARY 27, 2019
Oracle Communications MetaSolv Solution - Version 6.0.15 and later Information in this document applies to any platform.
The following error message is thrown while attempting to import a PSR order using the API (importNGNPSR, importPSR_v3, createOrderByValueRequest) where the parent service item is already 'In Service' and its child service item in a 'Pending' status exist on another open order.
STEPS TO RECREATE PROBLEM
1. Import PSR order number 1 with parent service item and place it In Service
|---- MPLS IP Service - IP VPN - New
2. Import PSR order number 2 that copies over the parent service item and creates a new child item which will be in a 'Pending' status
|---- MPLS IP Service - IP VPN - Change
|---- MPLS End User Location - New
3. Import PSR order number 3 with just the parent service item or the parent with an additional new child service item and the API fails with the following:
Field: [LMetaSolv.CORBA.WDI.WDIError; = Array (values following)  Field: code = 30600  Field: reason = Miscellaneous Error: API - Item [SERV_ITEM_ID] exist on a pending order [DOCUMENT_NUMBER] and can not be added to the current order.  Field: code = 39990  Field: reason = Miscellaneous Error: null.
This is not a Multiple Pending Orders (MPO) scenario since the parent service item is 'In Service'. When the Preferences > Service Request > Product Service Request - PSR > 'Enable Copy of Pending Service Items' is set to 'N', the GUI allows the 'In Service' parent service item to be copied to another order even if it has child items in a 'Pending' status on another open order. The preference will NOT allow the 'Pending' service items of the 'In Service' parent to be copied to another order as expected.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!