Error Uploading File Under Case Entry--> Actions--> Attach Document

(Doc ID 1263249.1)

Last updated on DECEMBER 14, 2010

Applies to:

Adverse Event Reporting System - Version: 4.6.1 and later   [Release: 4.6 and later ]
Information in this document applies to any platform.

Symptoms

On : AERS 4.6.1 version

When attempting to attach file a .pdf in the AERS Application under--> Case Entry--> Actions--> Upload Document the following error occurs.

ERROR
-----------------------
Error in uploading the file <filename>.pdf


The error_log table shows the following error messages:
-20300 Portal API WWSBR_API error: ITEM_CREATION_ERROR

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into AERS
2. Case Entry--> Actions--> Attach Document
3. Attempt to upload the problem pdf


Cause

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