CCB - Customer Care and Billing Errors Relating To Customer Information Audit Portal (Doc ID 1263387.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.0 to 2.3.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

Two issues relating to the Customer Information Audit Portal are as follows:

Issue 1
In the Customer Information Audit Portal, when a search result's entity is clicked, the system will navigate to the correct Page but will not load the actual record.

Issue 2
When a record has been deleted for the underlying Maintenance Object, the Customer Information Audit Portal will raise an error because the record cannot be found.

The error will be similar to the following:

<####> not found
There is nothing on the database that corresponds to the value entered.

Cause

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