Error in CCB When Saving Collection Agency Referral

(Doc ID 1263401.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0 to 2.1.0 - Release: 2.1 to 2.1
Information in this document applies to any platform.


When attempting to create a Collection Agency Referral using a Collection Agency whose description exceeds 30 characters in length, an error similar to the following occurs:

 648772-57334-1 2010-08-23 13:04:59,958 [WebContainer : 1865] ERROR (support.cobol.CobolByteBuffer) Cannot write string: 'ARL (Statewide Mercantile Services)' (bytes = 65,82,76,32,40,83,116,97,116,101,119,105,100,101,32,77,101,114,99,97,110,116,105,108,101,32,83,101,114,118,105,99,101,115,41 ) to ByteBuffer because its byte length of 35 exceeds field size of 30


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms