CCB - Unable To Manually Distribute Payments For Open Item Accounts (Doc ID 1263837.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0 to 2.2.0 - Release: 2.2 to 2.2
Information in this document applies to any platform.

Symptoms

If a Payment Event is added to an Open Item account with the Manual Distribution option selected, the Payment - Manual Distribution tab is displayed. When various amounts are entered into the Distributed Amt fields, however, the values cannot be saved. When the 'Save' button is clicked, the values are reset to 0 and the 'Freeze' button remains disabled.

Cause

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