CCB Experiences 404 Error When Accessing The 'c1\images\mrEstimate.gif' File
(Doc ID 1265556.1)
Last updated on MAY 23, 2019
Applies to:Oracle Utilities Customer Care and Billing - Version 126.96.36.199 to 2.3.1 [Release 2.2 to 2.3]
Oracle Utilities Framework - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 2.2]
Information in this document applies to any platform.
If the user searches for a customer account via Control Central this attempts to access the 'c1\images\mrEstimate.gif' file which may cause a 404 "Not Found" error. On load-balanced instances, this has the effect of causing users to be logged out of the system.
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