CCB Experiences 404 Error When Accessing The 'c1\images\mrEstimate.gif' File (Doc ID 1265556.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0.0 to 2.3.1 - Release: 2.2 to 2.3
Oracle Utilities Framework - Version: 2.2.0 to 2.2.0   [Release: 2.2 to 2.2]
Information in this document applies to any platform.

Symptoms

If the user searches for a customer account via Control Central this attempts to access the 'c1\images\mrEstimate.gif' file which may cause a 404 "Not Found" error. On load-balanced instances, this has the effect of causing users to be logged out of the system.

Cause

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