Unable To Make Payment on an Existing Layaway When Addess Type ''LO_ADS.TY_ADS' Is Non Zero (Doc ID 1265753.1)

Last updated on MAY 02, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.0.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point-Of-Service (ORPOS) payment on an existing layaway is not allowed due to error below:

"The following error occurred when accessing the database:
The query did not find a record or records that matches your search criteria.
Please inform your supervisor, then press enter to continue."

Prerequisites: Map the party id of the store to an address whose type is not 0

Steps to Reproduce:

1. Login to ORPOS.
2. Select 'F5 Transaction'.
4. Select 'F6 Layaway'.
5. Select 'F2 New'.
6. Select 'F2 New' (customer) or 'F3 Find' (customer).
7. After customer has been created or found, select 'F3 Link'.
8. Enter/scan item.
9. Select 'F6 Tender'.
10. Verify layaway data (e.g. layaway fee, deposit, etc.) and select Enter.
11. Select 'Yes' to confirm.
12. Select 'F2 Cash'.
13. Close cash drawer.
14. Select 'F5 Transaction'.
15. Select 'F6 Layaway'.
16. Select 'F3 Find'.
17. Select 'F2 Layaway No'.
18. Enter layaway number and select Enter.
19. Layaway should appear on screen, select 'F2 Payment'. Observe error below occurs:

"The following error occurred when accessing the database:
The query did not find a record or records that matches your search criteria.
Please inform your supervisor, then press enter to continue."

Cause

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