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Can Not Cancel Deal Or Service of Product With Future Purchase_start (Doc ID 1265926.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.1.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

The issue occurred on 7.4 PS5 when cancelling a deal backdated, received error "Backdating time cannot be before the purchase_start_t".

Steps:
1. On Oct 1, 2010, create an account with a plan (with current date or backdate the account creation).
    The product/discount starts in a future date, for example Oct 21, 2010.
2. On Nov 1, 2010, run billing.
3. On Dec 1, 2010, run billing again.
3. On Dec 2, 2010, cancel the deal backdated to Oct 6, 2010 (the backdated date should be earlier than the product/discount start date).

cm.pinlog has the following error:

E Wed Dec 1 02:04:45 2010 <HOST> cm:9214 fm_subscription_cancel_product.c:2060 1:pc01:CustomerCenter:0:AWT-EventQueue-0:926:1286405878:0
   Backdating time cannot be before the purchase_start_t
   <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_VALUE:46>
   <field num=PIN_FLD_END_T:8,62 recid=0 reserved=0 reserved2=0 time(sec:usec)=1286384641:432383>
   <facility=0 msg_id=91 version=1>
E Wed Dec 1 02:04:45 2010 <HOST> cm:9214 fm_subscription_cancel_product.c:531 1:pc01:CustomerCenter:0:AWT-EventQueue-0:926:1286405878:0
   op_subscription_cancel_product error
   <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_VALUE:46>
   <field num=PIN_FLD_END_T:8,62 recid=0 reserved=0 reserved2=0 time(sec:usec)=1286384641:432383>
   <facility=0 msg_id=91 version=1>
E Wed Dec 1 02:04:45 2010 <HOST> cm:9214 fm_subscription_cancel_deal.c:716 1:pc01:CustomerCenter:0:AWT-EventQueue-0:926:1286405878:0
   fm_subs_cancel_deal_elements error
   <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_VALUE:46>
   <field num=PIN_FLD_END_T:8,62 recid=0 reserved=0 reserved2=0 time(sec:usec)=1286384641:432383>
   <facility=0 msg_id=91 version=1>
E Wed Dec 1 02:04:45 2010 <HOST> cm:9214 fm_subscription_cancel_deal.c:630 1:pc01:CustomerCenter:0:AWT-EventQueue-0:926:1286405878:0
   fm_subs_apply_cancel_deal error
   <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_VALUE:46>
   <field num=PIN_FLD_END_T:8,62 recid=0 reserved=0 reserved2=0 time(sec:usec)=1286384641:432383>
   <facility=0 msg_id=91 version=1>




Cause

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In this Document
Symptoms
Cause
Solution
References


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