Cant Cancel Deal Or Cancel Service With Product With Purchase_start In Future (Doc ID 1265926.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.1.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms


When cancelling a deal backdated, received error "Backdating time cannot be before the purchase_start_t".

Steps:
1. On Oct 1, 2010, create an account with a plan (with current date or backdate the account creation). The product/discount starts in a future date, for example Oct 21, 2010.
2. Move pvt forward a month (to Nov 1, 2010), run billing. Then forward another month (Dec 1, 2010), run billing.
3. On Dec 2, 2010, cancel the deal backdated to Oct 6, 2010 (the backdated date should be earlier than the product/discount start date).

cm.pinlog has the following error:

E Wed Dec 1 02:04:45 2010 rmt01 cm:9214 fm_subscription_cancel_product.c:2060 1:pc01:CustomerCenter:0:AWT-EventQueue-0:926:1286405878:0
   Backdating time cannot be before the purchase_start_t
   <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_VALUE:46>
   <field num=PIN_FLD_END_T:8,62 recid=0 reserved=0 reserved2=0 time(sec:usec)=1286384641:432383>
   <facility=0 msg_id=91 version=1>
E Wed Dec 1 02:04:45 2010 rmt01 cm:9214 fm_subscription_cancel_product.c:531 1:pc01:CustomerCenter:0:AWT-EventQueue-0:926:1286405878:0
   op_subscription_cancel_product error
   <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_VALUE:46>
   <field num=PIN_FLD_END_T:8,62 recid=0 reserved=0 reserved2=0 time(sec:usec)=1286384641:432383>
   <facility=0 msg_id=91 version=1>
E Wed Dec 1 02:04:45 2010 rmt01 cm:9214 fm_subscription_cancel_deal.c:716 1:pc01:CustomerCenter:0:AWT-EventQueue-0:926:1286405878:0
   fm_subs_cancel_deal_elements error
   <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_VALUE:46>
   <field num=PIN_FLD_END_T:8,62 recid=0 reserved=0 reserved2=0 time(sec:usec)=1286384641:432383>
   <facility=0 msg_id=91 version=1>
E Wed Dec 1 02:04:45 2010 rmt01 cm:9214 fm_subscription_cancel_deal.c:630 1:pc01:CustomerCenter:0:AWT-EventQueue-0:926:1286405878:0
   fm_subs_apply_cancel_deal error
   <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_VALUE:46>
   <field num=PIN_FLD_END_T:8,62 recid=0 reserved=0 reserved2=0 time(sec:usec)=1286384641:432383>
   <facility=0 msg_id=91 version=1>



Problem occurred on 7.4 PS5.

Cause

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