User Cannot Process Exception After Refreshing Workgroup Cache

(Doc ID 1266006.1)

Last updated on AUGUST 13, 2013

Applies to:

Oracle Communications Order and Service Management - Version: 6.3.1 and later   [Release: 6.3 and later ]
Information in this document applies to any platform.

Symptoms

When the user is trying to do a workgroup refresh, the application returns:

Connection to web server cannot established .Please try again later

After the user got permission by adding to OMS_xml_api group to refresh the workgroup cache, the users could not process the exception on the work order.

Cause

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