CCB - Batch Billing Does Not Bill Stopped Service Agreements Which Use a Calendar Billing Type of 'Use Bill Period' (Doc ID 1266797.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0 to 2.2.0 - Release: 2.2 to 2.2
Information in this document applies to any platform.

Symptoms

When a Service Agreement (SA) is stopped, batch billing picks up this account and generates an empty Bill.

Service Agreements using a Calendar Billing type of 'Use Bill Period' cannot generate a Bill as the cutoff date is set to previous Bill period even though the SA is stopped.

As the previous month's Bill Segment already exists, no closing Bill Segment is created and the SA cannot be final billed until the end of current month.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms