Ora-20098: "Specific Task Is Not Assigned To Workgroup. Task_id:Xxxxx Task_type:A" Error Received (Doc ID 1267462.1)

Last updated on OCTOBER 01, 2016

Applies to:

Oracle Communications Order and Service Management - Version 7.0.0 to 7.0.3 [Release 7.0.0]
Information in this document applies to any platform.
Relevance reviewed May 2, 2012
Relevance reviewed Oct 1, 2016

Symptoms

When attempting to create a new order via the OSM web client ({server}/oms) I see an error message in the osm_server.log file which shows that the following error occurs:

ERROR
-----------------------
<cache.AbstractOrderCacheManager: Error retrieving order[1016] histId[14576]
com.mslv.oms.dataaccesslayer.ProxyException: ORA-20098: Specific task is not assigned to workgroup. task_id:15051 task_type:A
ORA-06512: at "ORDERMGMT.ERROR_MSG", line 8
ORA-06512: at "ORDERMGMT.OM_HANDLER_PKG", line 1234
ORA-06512: at line 1
Nested Exception: ORA-20098: Specific task is not assigned to workgroup. task_id:15051 task_type:A
ORA-06512: at "ORDERMGMT.ERROR_MSG", line 8
ORA-06512: at "ORDERMGMT.OM_HANDLER_PKG", line 1234
ORA-06512: at line 1
Nested Exception: java.sql.SQLException: ORA-20098: Specific task is not assigned to workgroup. task_id:15051 task_type:A
ORA-06512: at "ORDERMGMT.ERROR_MSG", line 8
ORA-06512: at "ORDERMGMT.OM_HANDLER_PKG", line 1234
ORA-06512: at line 1

at com.mslv.oms.dataaccesslayer.a.execute(Unknown Source)
at com.mslv.oms.dataaccesslayer.CallableProxy.execute(Unknown Source)
at com.mslv.oms.handler.order.cache.AbstractOrderCacheManager.a(Unknown Source)
at com.mslv.oms.handler.order.cache.AbstractOrderCacheManager.getOrderByHistoryId(Unknown Source)

Cause

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