When Syncronizing FTS Indexing, the Following Errors Occur: "DRG-11611 URL Store: Unknown Protocol", "DRG-11602: URL Store: access to string requires authentication" (Doc ID 1267817.1)

Last updated on FEBRUARY 03, 2015

Applies to:

Oracle Agile PLM Framework - Version 9.2.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to Synchronize FTS Indexing, the following errors occur:

DRG-11611 URL Store: Unknown Protocol

DRG-11602: URL Store: access to string requires authentication

ORA-1691: unable to extend lobsegment AGILE.SYS_LOB0000097320C00006$$ by 128 in tablespace AGILE_INDX4

Clicking paper Clip Icon is not working.

The issue can be reproduced at will with the following steps:
1. Populate CONTENT_URL by using AUT
2. Click Paper Clip Icon in FTS window in Java Client
3. Observe the errors in the view CTX_USER_INDEX_ERRORS

FACTS:
- "https" URLs in CONTENT_URL column of FILES table
- files of docx type. But CONTENT_URL is not populated in second attempt
- AUT ran successfully to populate CONTENT_URL for certain file types
- There is no CONTENT_URL populated for files of File type 'docx' or 'xlsx' or 'pptx' (Office 2007 files)

Cause

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