My Oracle Support Banner

Metasolv Solution Application Server High CPU; Metasolv Solution Client Hangs Opening Connection Design Through DLRD or RID Task (Doc ID 1267874.1)

Last updated on FEBRUARY 13, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.
*** Reviewed for currency on March, 29th 2013 ***


The problem will have the symptoms listed below:
  • User reports the MetaSolv Solution client (tbs.exe) hangs when attempting to open the Connection Design through a DLRD or RID task by double-clicking the circuit in the Service Request Connections window.
  • High CPU utilization on the machine hosting the WebLogic Server domain where MetaSolv Solution is deployed.
  • Application performance is degraded for users connected to the affected server which must be restarted to recover the system resources.
  • Java thread dumps taken from the WebLogic server show the following code stuck at the same process step.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.