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Metasolv Solution Application Server High CPU; Metasolv Solution Client Hangs Opening Connection Design Through DLRD or RID Task (Doc ID 1267874.1)

Last updated on FEBRUARY 13, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.
*** Reviewed for currency on March, 29th 2013 ***

Symptoms

The problem will have the symptoms listed below:
  • User reports the MetaSolv Solution client (tbs.exe) hangs when attempting to open the Connection Design through a DLRD or RID task by double-clicking the circuit in the Service Request Connections window.
  • High CPU utilization on the machine hosting the WebLogic Server domain where MetaSolv Solution is deployed.
  • Application performance is degraded for users connected to the affected server which must be restarted to recover the system resources.
  • Java thread dumps taken from the WebLogic server show the following code stuck at the same process step.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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